Skip to main content

Testing Environment: You are currently working in a testing area separate from the live site. Some things may appear different because they're under active development.

Dealing with Conflict

Poorly managed conflict creates significant costs for organizations and leads to loss of engagement among employees. This elective will teach you how to apply five proven strategies for effectively managing conflict.

Key Program Information
Related Programs

Conflict Resolution | Collaboration | Expectations

Even in the healthiest of organizations, conflict is inevitable. Yet, poorly managed conflict can create significant costs for organizations, negatively impacting engagement, productivity and profits. This course brings light to the fact that most conflict cannot and should not be avoided. Learn how to effectively manage conflict resulting in creative insight and innovation beneficial to your organization. Your goal is to ensure that your current and future staff has the knowledge and skills they need to effectively manage conflict.

Conflict management is an ongoing challenge - and opportunity - for organizations, managers and supervisors. This program offers an evidence-based training approach to learning new and current conflict management skills. Even experienced managers will benefit from the expert insight, shared experiences and group discussions facilitated through this program.

What you will learn:

  •         Differences between positive and negative conflict
  •         Mental dialogues and physical techniques to manage responses to conflict
  •         Application of five proven strategies for effective conflict management
  •         How to disarm anger and aggression
  •         Steps for better negotiations
  •         Skills to proactively minimize conflict before it erupts

This course can be taken individually or as part of the Supervisory Management Certificate Program. This is an elective course. Take three core classes plus three electives in five years to earn your certificate.

Three women looking at a computer screen infront of a bank vault.

Who should attend

Managers, supervisors, project managers, team leaders, business owners, aspiring managers and supervisors, and anyone who manages the work of others.

Instructors

  • Chris Hinrichs headshot

    Chris Hinrichs served as adjunct faculty at UW-Madison, School of Business-Executive Education for 30 years and has a Master’s degree in Adult Education, emphasis in Organizational Behavior and Counseling Psychology. He designs and delivers professional development programs in the field of human relations. Chris was an Adult Corporate Enrichment Program designer and director for Outward Bound Schools in the Midwest and Eastern United States.

CEU Information

Participants will earn 1.3 Continuing Education Units ( 13 Contact Hours) upon completion of this program.

Cancellation Policy

We understand life happens. Should you need to cancel your registration, you may substitute someone to take your place, at any time, at no cost to you. If we cancel a program, we’ll give you your money back.

If your program is 14 or more days away:
You may transfer once to any currently available program – no charge!
If you have to cancel, you will receive a refund, minus a 20% administrative fee.

If your program is less than 14 days away:
You may transfer once to any currently available program, plus a 20% transfer fee.
If you cancel, you will not receive a refund.

If you are registered and do not attend the program, you are responsible for the full fee.

Substitution, refund or transfer requests must be submitted via email or phone call to UW-Eau Claire Continuing Education.

There are currently no upcoming dates for this program. To make sure you are notified when dates are scheduled, please join our mailing list.

Join Our Mailing List